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      ESP Utilities Group

      Engaged employer

      ESP Utilities Group reviews

      Run for the hills! - Anonymous Employee At EMS ESP Utilities Group Employee Review

      1.0
      8 Aug 2024
      Anonymous employee at ems
      Recommend
      CEO approval
      Business outlook

      Pros

      Competitive salary and decent benefits depending on the role. A handful of good people in the business if you happen to work with them.

      Cons

      Toxic environment, leadership and management. Completely aimless and confused leadership masked as being “agile” and able to pivot in the market. Any ideas you have will be shut down - collaboration is encouraged as long you think exactly the same as your manager/exco. “Leaders” rule with fear. High staff turnover is the order of things and understandably so. Don’t be fooled by any positive reviews, you are harangued by HR to leave a review on Glassdoor after joining.

      avatar
      ESP Utilities Group Response
      1y
      Thank you for taking the time to share your feedback. We have regular training for managers in place and the focus is leading high performance teams. Any ideas for improvements are always welcomed, we provide a business case template for whoever wants to put forward an idea/suggestion. Each business case is reviewed by the department director. HR encourages new joiners to leave a feedback on Glassdoor based on personal experience, as this platform is used for that purpose. If you would like to discuss this further, please email hr@espug.com. Kind regards

      Explore other reviews about ESP Utilities Group

      1.0
      4 Oct 2025
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Lots of communication about the business and where they are working towards; Nice facilities; Good salary; Nice management events all inclusive; Good benefits and on the spot rewards.

      Cons

      This is about operations specifically - very toxic management; Lots of micro management; No trust in employees; Resentment towards a hybrid role Poor communication amongst team managers, Bad behaviours not discouraged from managers and team treated poorly and without respect or care, Lack of respect for team members and their personal circumstances / life styles.

      1
      avatar
      ESP Utilities Group Response
      7mo
      Thank you for your honest feedback. We're sorry that your experience has fallen short of what we would hope for. Specifically in our Operations department we have a strong management team who is leading with care and understanding of their team needs and challenges. Recently we have introduced targeted Coaching which is supporting managers with their leadership style and we have seen great improvements since then. We will continue to find ways to develop our people and ensure strong leadership is in place. If you would like to discuss this further, please do reach out to HR@espug.com, Many thanks.
      1.0
      5 Jan 2026
      Senior operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Free parking - Good office space - Nice middle management team - Reasonable compensation package

      Cons

      - Constantly shifting focus meaning a lack of direction - Selective applications of strategy with clients - Old school management style / ruling by fear and intimidation

      1
      avatar
      ESP Utilities Group Response
      4mo
      Thank you for sharing your feedback. We appreciate your honesty and the time taken to highlight these concerns. We recognise that creating a positive and supportive working environment is essential for both employee wellbeing and organisational success. As such, we deliver regular training and coaching for managers and leaders to strengthen their management style. Additionally, we implemented wellbeing initiatives such as stress management sessions, employee assistance programmes, and quiet spaces for reflection to support employees psychological safety. We will continue to review our strategies and practices to ensure it continues to reflect a modern, inclusive culture. Thank you again for your input. Best regards, HR team (hr@espug.com)
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