Most greedy educational company in existence - Customer ETS Employee Review

1.0
10 Oct 2019
Recommend
CEO approval
Business outlook

Pros

The only pro from this company is a CS rep named Mark Horgan - he is a real human being working in a robotic world. He made an effort to connect like a human being does opposed to the other CS reps who follow a script and do not care about actually serving customers

Cons

This company is greedy AF and they will continue to be. For a Non-Profit to be grossing over 3 million dollars per year and is continuing to grow, it's amazing how this comapny charges the amount they do for tests and rescheduling tests. Walt MacDonald, the CEO, is living way more comfortably than any non-profit CEP should be living, especially in education. It's hard enough to be a teacher and get paid a BS salary only to have to spend hundreds if not thousands on exams to continue to be a teacher. The greed of this company and its executives are part of the ever growing problem in education.

Explore other reviews about ETS

5.0
5 Mar 2025
Recommend
CEO approval
Business outlook

Pros

ETS have a group of outstanding researchers

Cons

like all other industries, it has to face AI impacts

1.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Support of immediate management and coworkers makes coming to work every day a pleasure.

Cons

Where to start... First, the employee performance evaluation process and methodology has changed from 1) performance vs your job description to 2) OKRs which were completely unattainable and meaningless at every level to 3) rocks and outcomes which again have very little to do with the day to day jobs of most employees. It seems the burden for goals and objectives and performance management has shifted from management to employees as they try to define a methodology that holds only doers responsible for the company's success. All this since Amit Sevak took over. Management manipulated the questions in a recent employee survey to force responses that made it look like there was improvement year over year. Of course, when you add a new President between the employees and the CEO peoples opinion of senior management is improved. Of course when you shift the focus to immediate management from senior management, the responses will be improved. Try issuing the exact same survey as the prior year and see how much "real" improvement there was in the numbers.

1
See reviews by: Helpful|Rating|Date|All