Understaffed, Disorganized, & Lacks appreciation for competent staff - Restaurant Manager Eataly Employee Review

1.0
5 Jun 2023
Recommend
CEO approval
Business outlook

Pros

- Good comprehensive benefits program available to all staff

Cons

The upper management at Eataly Toronto treats staff as disposable, and allows for their best staff to come and go like a revolving door. There is a diversity problem as well where POC are working the lowest paid jobs, and the higher ups are almost exclusively straight white men. Disorganized upper management creates an array of communication problems, lack of development opportunities, and the inability to improve on faulty structures in place. Nothing can ever get done properly due to poor leadership, particularly in the restaurant sector (marketing is a close second due to incompetent staff), and there is no consideration for overworked/underpaid staff. Poorly performing staff with seniority are given priority over ambitious and hard-working staff, who often quit to go work elsewhere to develop their skills. Eataly Toronto is where talent goes to die, do not work here.

Explore other reviews about Eataly

5.0
2 Jan 2026
Recommend
CEO approval
Business outlook

Pros

great part time job and very organized

Cons

Cound say it had any cons

3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent community and work environment, huge team so you’ll definitely meet some interesting people. Good for gaining early experience in the restaurant industry

Cons

Volume is unpredictable and inconsistent, so you have to be prepared to either be in the weeds with minimal assistance from management or ready to idle for 3 hours with two walk-ins per hour and no reservations. And the tourists are exceptionally insufferable here

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