Pros
Passion of the people prior to 2010 (year of public offering). It WAS a wonderful place to work before the VP's and execs got a taste of the good life... possible exception the CEO, who is an amazing, charismatic, and intelligent person who unfortunately has surrounded himself with a poor team.
Cons
The way the VP's and Execs treat their employees is truly despicable. The way employees are ordered around and spoken to, particularly by certain individuals in client services, is worthy of HR attention. 1 level in the organization separated those who became millionaires and those who made enough off their options to perhaps buy a car. What was once perhaps a mission driven company interested in helping average participants with their retirement preparedness, became another corporation beholden to their stockholders, only interested in lining their own pockets.