Don’t make ESR a career. - Customer Service Representative Employment Screening Resources Employee Review

Each employee’s perspective is important to ESR and we value honest feedback. We would like to address several of the issues found in this comment • The comment that ESR does not have a 401K is correct. Because ESR is a technology company, we have comparatively few employees for a business of our size. This affects our ability to have a 401K program that achieves the legally required level of participation. We will continue to explore adding a 401K program and have looked at alternative options for this important employee benefit. • The comment that there is no opportunity to grow is not true. Client services, information processing, verification services and product management are all led by individuals promoted from within. We always seek to elevate current employees as we grow before looking outside of ESR. • Regarding the comment on no raises, ESR has minimum/maximum pay scale ranges for each position and each team member is eligible for increases across that range based on performance. We have also provided annual bonuses to all employees in each of the last 3 years. • ESR pays for 100% of the employee premiums for healthcare, dental and vision care, and also provides a $50,000 life insurance policy. This fully paid for benefit is unusual for a company of our size. • The comment on upgrading work equipment is unclear to us. Each team member has a dedicated workstation with a current generation Dell computer fitted with two 23” displays, a direct extension phone, and a real-time inter office messaging system. Office equipment meets or exceeds minimum business standards. ESR has many channels for employees to convey feedback to our leadership team – our ideas portal invites them to finish the sentence, “Wouldn’t it be great if ESR could…” and another is a channel through which employees are encouraged to report any issues with processes, procedures or…really anything. All employee issues and feedback are brought before the leadership team and are addressed. We love employee feedback and act on it in a meaningful way when we receive it.