Leaving soon - Leasing Professional Entrata Employee Review

2.0
21 Sept 2018
Recommend
CEO approval
Business outlook

Pros

- Work from home - They let you set your own schedule

Cons

- $11/hr - Required to work EVERY weekend - No raises ever, they say you are able to level up but management makes sure it's difficult to ever do so. - No Paid holiday, time off or sick time ever and it will go against you - You need to work more in advance if you ever plan on taking time off. - Callers who call are unhappy a lot, and if you go above and beyond to help the caller, you will be marked down as going against protocol, so you just have to listen to their complaints and fake empathy and concern.

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Entrata Response
7y
We appreciate your candid feedback and have passed it along to our executive team to help enable them to improve operations. In the meantime, we’d love to address a few of your concerns. Leasing Center agents are required to work 1 weekend day per week, but not the entire weekend. The Leasing Center has had many agents who have received pay increases, promotions or have gone on to work at Entrata’s corporate office. Pay and promotions are discussed with each agent quarterly. The Leasing Center has a credit program where every quarter each agent receives 3 credits (1 credit = 1 unpaid day off). Opportunities to acquire additional credits are also available. If an agent feels they received a lower grade than they deserved on a call, the Leasing Center’s dispute process allows the agent to ask for a re-grade. We never want anyone to fake empathy and concern. We realize your experience may have differed from this. If you’d like to discuss your experience offline, please feel free to contact the Entrata HR team at hr@entrata.com. Thank you.

Explore other reviews about Entrata

5.0
23 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great Culture and a product that actually works. They have raving fans as customers, which help a ton

Cons

The shift from bootstrap to VC funded came with the usual issues of turnover and culture shift

2.0
10 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have a pretty good group of team members. My mid-level supervisor is also easy to work with and supportive.

Cons

Entrata does not care about their employees, or even their products/services. This is made clear by insane workloads, exhausting meetings with escalated clients, and a “standard” 3% (if you are exceeding expectations and lucky) raise. I do moderately technical work that requires a decent amount of experience, as well as a client facing and internal leadership role, and I don’t make what is considered a “living wage” in Utah, even after years of working here. Execs seem to be having a great time partying at Summit with the most expensive celebrities they can book (Seinfeld, James Cordon, Tom Brady, Weezer…) but absolutely do not care about the uninvited staff who are working to support their client retention and their low-bar concept of product integrity.

3
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