Good start, great long-term potential - Customer Service Representative Epiphany Management Group Employee Review

I’ve been working here for a while now, and it’s been an excellent opportunity to build confidence and new skills. Knowing that our projects support healthcare programs makes even routine tasks feel more meaningful. The team is competent and very easy to work with. What’s more, the management understands the importance of having clear standards and project goals.

Nearly every project requires extra research and revisions.

The office itself was fine and the benefits were standard. Unfortunately, success in this job seemed to depend more on personal connections with leadership than actual performance.

• Favoritism was so deeply embedded that some people appeared completely unaware that everyone else was carrying twice the workload. • Career advancement happened behind closed doors for a select few while the rest of us met the same metrics and received nothing. • Raised concerns with HR and was essentially told to build better relationships with leadership, which felt like being told to join the inner circle or remain invisible. • The office became divided between the favored and the everyone else, and the difference had nothing to do with performance. • It came down entirely to connections. • Even when I delivered results that spoke for themselves, opportunities were handed to the same handful of people again and again. • This did not feel like a professional workplace. • It felt like a clique pretending to operate a company.