Pros
tips, food discounts, flexible hours
Cons
Management does not resolve employee complaints. Shift leads are barely out of high school, have no customer service skills and treat delivery drivers and team members like slaves. Leads also do not train and will say " i don't want to train you". Shift leads are lazy and constantly complaining about management and other workers behind their back and only work when the manager is on the premises. There is no team in I. Delivery drivers not only work register (which they are not supposed to because they don't get the in store tips they generate), they work the sandwich counter, phones, and if unlucky to get closing shift, perform ALL closing duties while leads sit on their butt. A delivery driver will be out on several runs and the shift leads are alone in the store and have two customers and call the delivery driver demanding they hurry back. It wont matter that it is snow and ice out either. If it is slow in the store and the delivery driver is out on runs that doesn't change the fact the shift lead will do nothing and when the driver returns they are demanded to do dishes and mop,sweep, take out trash, clean bathrooms and perform stocking duties. The delivery driver is only getting paid more by tips, IF the customer gives them. Delivery drivers are told it is their call on whether or not to drive in severe weather. That is a lie. Drivers will work in extreme weather and expected to perform just as fast as on non severe weather days. In store workers answering the phones, including leads, do not care to take down PERTINENT information such as the location. When a customer calls and says they don't know their address or are drunk and when addresses are incorrectly entered how is a delivery driver supposed to find the customer? The delivery driver gets blamed. The turnover is ridiculous. Lastly, E&B delivers to the security hospital which will slow a driver down by up to 30 minutes! All these concerns will be presented to the manager and nothing is resolved.