Great Place to Work! - Customer Support Manager Ericsson Employee Review

5.0
21 Aug 2010
Recommend
CEO approval
Business outlook

Pros

At Ericsson, you are able to work nearly anywhere in the world and have career opportunities in all areas and directions. The workforce is very diverse and multi-national, like a small United Nations. New CEO Hans Vestberg brings youthful brilliance and fresh ways of thinking. Great things are happening at Ericsson!

Cons

There is a lack of leadership opportunities for women. Although they say they want to change this fact, it has been a hollow effort up to now. Women played a bigger role in the 90's but women's roles have actually regressed over the last decade at Ericsson in North America. There are 0 women on the executive leadership team in North America and only about 8% in the extended leadership team. New employees are pretty much on their own when trying to get up to speed. There are lots of training opportunities and people are patient with you as you learn - but you need to seek the information for yourself. Network and find helpful people - they're all over Ericsson.

Explore other reviews about Ericsson

5.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work with

Cons

Micromanaging time in the office

3.0
13 Mar 2026
Recommend
CEO approval
Business outlook

Pros

-Technological superior to most other companies with use of AI and promising future tech/programs -benefits and pay are very competetive -room for professional growth and advancement if you know how to work in a corporate environment -resume development and professional advancement

Cons

-leadership ideology doesnt match the company/CEOs mission statement or belief (company is said to be all for safety yet leaders get put in charge and quickly dismantle and lay off 3 quarters of the safety department) -Leadership changes structure to benefit themselves by having all support functions report to them instead of the CEO, this ensures all support functions take a back seat to production and financial gain to include their employees well being -Company restructured and reorganizes very often while showing no loyalty to the employees who work hard and want to stay, this leads to turn over of great employees.

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