My experience so far at StoneMor has been frustrating, sometimes horrific, and not at all what I thought it would be. - "Family Service Counselor" AKA Sales Everstory Partners Employee Review

1.0
9 Feb 2011
Recommend
CEO approval
Business outlook

Pros

There is some flexibility to this job, as long as the numbers are met, and at the very least has been interesting on many levels.

Cons

The company is less about the families we are servicing and more about meeting numbers. Issues needing to be resolved are put on the back burner as selling pre-need is "more important" - according to management. There are Counselors who are family oriented and genuinely care about helping those who are grieving to make wise decisions, however most of them quit or are terminated for not being aggressive pre-need sales people. A Family Service Counselor wage is minimum wage OR commission - whichever is higher (and in most cases it's minimum wage).

Explore other reviews about Everstory Partners

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

I’m proud of the collaboration and commitment I see across both the Support Center department teams and our frontline location teams. There is a genuine effort to support one another, stay focused on serving families well, and work together through challenges. I appreciate the dedication of all employees, especially those working directly with the families we serve, as well as the partnership between departments that helps keep operations moving forward. The culture continues to grow in a positive direction as people adapt to change, share ideas, and support each other in meaningful ways.

Cons

Consistent communication across a large and dispersed organization can be challenging at times. As information moves through different levels of the organization, continuing to strengthen communication and alignment will help ensure employees feel informed, supported, and connected.

5.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I am proud of the culture we are building at Everstory Partners. We are at the point in our People Roadmap that we are creating sustainable programs around development and recognition that positively impact our frontline employees. We will continue our efforts to develop and grow leaders and make decisions with the voice of our people in mind, as that work will never be "finished."

Cons

We continue to look for creative and consistent methods of communicating important information to our dispersed workforce. We understand that the intention and "why" behind programs and decisions that impart our people does not always get communicated. We still have a lot of work to do to nurture our culture and meet the needs of our employees, which sometimes causes a "backlog" that needs to be reprioritized often.

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