Poor training, fake people, not support, zero direction, deceiving
Express Stores Response
6y
Thanks for sharing feedback with us. Great reviews make me happy...low reviews make me make changes. We do work hard for an employee first environment and a great place for our teams to work. There is always room for improvement though!! If you have a moment I'd love to hear more details on this feedback so we can address any concerns that impact all of our teams
My email is DLeMay@expmgnt.com. Reach out directly if you have a moment!
Thank you
- Daria, VP of Strategic Developmemt
Somewhat decent perks such as a reduced bill.
Free stuff from LG or Samsung such as bags, cups, hats etc.
In store reps and managers were excellent and some of the best people I ever worked with.
Cons
Poor upper management. There were times were your commission check was be incorrect or you won't get commission for a sale, and upper management just says "put in a formstack", which was just like an online template you fill out and was the only way to get your issues solved. Well I would never hear back from them and I specially remember an instance were I called the back office and the commission lady said "oh I never even seen this". This happened to me and many other reps.
There is lack of growth if you start off in sales and want to move up in a path not involving sales. There was a decrease in commission percentage but the hourly rate was increased, this was a horrible move because now they made a "qualifier" to were you MUST hit 2 goals to be CONSIDERED for commission, if you miss either one you get zero. Upper management can also be annoying and make you push certain things super hard when there is a slim compensation for you, but a huge one for them. There is also rare recognition for your outstanding performance, you will only be contacted if you are doing poorly.
2
Express Stores Response
7y
Hi there - Thank you so much for sharing this feedback with us and we really appreciate the honesty. I'm sorry to hear that you felt this way about your experience with upper management at Express Stores. We're working hard to address concerns like this, and I would love it if you could reach out to me directly at rwarner@expmgnt.com so I can learn more about your concerns. - Ryan Warner