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EyeCare Partners

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Call center is not great - Customer Service Representative EyeCare Partners Employee Review

2.0
10 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Schedule can be flexible. Some supervisors are amazing and advocate well for you.

Cons

Grows too fast and doesn't allow for expansion of call center to catch up. Some supervisors do not care about their people. Pay is based on if the head people like you and not based on experience or performance. Favoritism is rampant.

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EyeCare Partners Response
2y
Thank you for sharing your feedback and we are sorry you did not enjoy your experience at EyeCare Partners. To help us continue to improve, please contact us at AskHR@eyecare-partners.com if you would like to share additional information.

Explore other reviews about EyeCare Partners

5.0
3 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Pay and benefits. Management was there to help you succeed.

Cons

Calls could be back to back and repetitive.

1.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

There really weren't many pros.

Cons

They denied me a raise because the cut off day fell on a day the company was closed, they're delaying annual raises this year, they cut their contributions to benefits, they have cut our scrub allowance in half, they no longer give out their yearly $100-$200 coupon for eyewear that was used as a pitch for hire during the interview, they will keep the clinic open in severely dangerous weather even with no patients coming in. This company is hemorrhaging money, and they make it very obvious. My favorite was when I won a competition from the regional manager and after many attempts and six months reminding Mike we wanted our promised prize, we gave up. They don't care about employees here, it used to be such a good company.

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