Pros
Most of my coworkers were great, friendly, and helpful. They actually cared about making a fun experience. For that I give culture and diversity 2 stars each. The only pro I have about management is that scheduling was flexible. For that I give 3 stars.
Cons
The owners are terrible and management sucks. Schedules were made weekly and not posted until the night before. The manager was immature and played favorites. A lot of times it seemed like he didn’t know what he was doing or just wasn’t good at what he did. The way the business was run was a train wreck, and that’s being nice. The bar/kitchen was always running out of food/drink. We were constantly understaffed and when we weren’t people were sent home to save labor, making us understaffed. Things were constantly breaking and whenever we tried to give input on how we could make the experience better no one cared. We all found out through social media that Fantasy Lab would be closing in 3 weeks. When we asked about it no one would tell us directly whether it was temporary or for good. They wouldn’t give out letters of termination so coworkers of mine who really needed unemployment to hold them over till they could find another job couldn’t file for it. In our last week they were in town and wouldn’t even acknowledge us but made sure to complain to the manager if we did any little thing he didn’t like. There’s plenty of other times they’ve been disrespectful to other employees but those aren’t my stories to tell. The owners don’t care about their workers or the customers, all they care about is making money