Poor management and poor support - Field Service Technician Farol Employee Review

1.0
17 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Company van with fuel card.

Cons

Lack of effective training, learn on the job. Have to buy/have your own tools. Rushed to do jobs quickly not correctly (Who needs torque specs). Management and work plans are terrible. No customer service. Rather outsource work than train employees.

Explore other reviews about Farol

5.0
1 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Everyday brings about new challenges, its fast paced and full of energy to succeed. Farol is very diverse and always willing to take on new ideas to increase business and customer experience. The drive and support from senior management makes me feel confident in my role and clear on my goals. I feel valued as a member of the team and not just an employee.

Cons

At peak seasonal times the workload can outweigh the resource available, good problem to have right!

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Farol Response
1y
Thank you for your positive review! It's great to read that you feel valued here.
4.0
5 Feb 2025
Recommend
CEO approval
Business outlook

Pros

New facilities, Tool Allowance, Employer Benefit Contribution. Staff Discount.

Cons

Workload varies between busy and slow seasons (nature of the industry). Still fine tuning some areas as the depot is new.

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