Pros
Friendly management at most locations, friendly employees, fair scheduling for hours, lots of room to adjust your schedule, training in a lot of valuable skills, a lot of room for growth and movement within the company, initial optimism to be working with a well-known brand
Cons
This is a fast-paced job where you deal with many irritable, stressed customers each day. The well-known FedEx brand sets their expectations high, so you're often between a rock and a hard place, because you're under-staffed and not fully trained to handle every problem you'll encounter. The company refuses to separate the print sector from the shipping department, and that only adds more stress onto its employees because we really are expected to somehow know everything. Most of our training happens on the job, after watching hours of training videos that don't really help. It feels like the learning curve is months' long, and customers have little patience for us. Every machine error or server error (of which there are many) gets blamed on us. Our turnover rate is high, because the pay is only slightly competitive, and many employees decide the pay is not worth the stress. Immediate management listens to our concerns, but the chain of command is irritating - every important decision seemingly has to be made by someone higher ranking. It can feel like there's nothing to be done for many annoying problems and concerns. The company boasts that they listen to feedback, but the truth is that most of that feedback gets an eventual answer of "just deal with this for now, and we'll address it later." I've worked here for a few years and it doesn't feel worth my time anymore.