Shared Services Center is a joke - Accounts Reconciliation Associate Ferguson Employee Review

1.0
13 Nov 2014
Recommend
CEO approval
Business outlook

Pros

Ferguson itself could be a good company if it wasn't for Shared Services Center

Cons

SSC is ran so badly it's almost amusing. Management is cliquey and awful, and will stop at nothing to talk about you to anyone that will listen. Bad employees are rewarded while those that work hard are not recognized. Bonuses were taken away and were a joke, anyhow. It was the manager's discretion to determine how much the employee gets, and if the manger didn't like you, you were screwed out of a well deserved raise. Other employees are terrible and gossip runs rampant. Out of a building of hundreds of people, I can name on one hand the employees that are worth getting to know and who made coming to work fun...but management isn't one of them. The director is only interested in his objectives, and if you don't play the game, you're screwed. Don't have a voice or go against the grain and you'll be fine. Also, the ridiculous measures put into place for productivity are dumb. Many good people were let go while management would fake numbers, erase errors made, and let the awful employees stay while lying about their productivity.

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5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are great, beautiful showroom

Cons

Can be slow at times, 9-5 can feel overwhelming

1.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

None, I would say remote work but it’s very toxic.

Cons

Poor leadership (manager and director), poor communication, poor training, unrealistic m expectations, micromanagement, no SOPs, lack of structure, FLSA violations, no upfront disclosure of what role is, stingy management. People outside of HR are great. In HR? They’re happy to lay people off and talk about it so casually during meetings. Think “it’s our yearly layoffs” and joking about catching people “slipping”. No opportunities for growth despite saying there was during interviews. Interview and reality are worlds apart. No diversity. Severe control issues. No new people have been hired in over 3 years yet multiple people have left so people are burnout. One person handles all of one process alone and management thinks that’s ok. For reference the same process takes 10-11 associates in the same sized org. I can go on. Stay away!!!

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