It's a job - Customer Service Representative Fifth Third Employee Review

3.0
1 Jan 2015
Recommend
CEO approval
Business outlook

Pros

The environment is pretty laid back and fun at times. They work well with scheduling when you have doctor appointments or have to get your children.

Cons

They constantly understaff bringing stress to everyone. Turnover is very high. Job titles and roles are consistently changing or being eliminated. I don't see enough diversity among upper management. Moving up from a CSR position is harder when you are lower on the diversity scale.

Explore other reviews about Fifth Third

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Many of opportunities to promote

Cons

Learning sales can be difficult

3.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The training is very thorough and extensive. They take security seriously. You are supported when you’re a new hire. There are ways to be involved and feel included in the company. Information is readily available to help you.

Cons

It is a job that can lead to a lot of stress. It can be very fast paced. There are a lot of policies, procedures and information to remember. Should have proficient computer skills to be successful with this position..

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