A Stable Position That Wants You to Stay at That Position - Customer Service Representative Fifth Third Employee Review

4.0
6 Dec 2010
Recommend
CEO approval
Business outlook

Pros

There is strong communication between employers and employees and for the most part, everyone is treated with respect. There is some separation between the banking side and the customer service side, but as said before, there is still respect as one side cannot operate without the other.

Cons

Once you have learned the tasks of a specific role, they general attitude is that you will continue to stay in that position and become an expert in that role. There is very little room to grow and less room to transfer.

Explore other reviews about Fifth Third

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance and benefits

Cons

Working with the general public

4.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work environment. Management can be good depending on your branch. Can make lots of close friends.

Cons

Very sales-focused. Does not matter if customer does not qualify for credit cards, loan, etc., you have to put the application in to meet quota. And the occasional rude customer.

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