Communication - Shift Leader First Cash Employee Review

2.0
3 Sept 2017
Recommend
CEO approval
Business outlook

Pros

Good prices on merchandise.

Cons

No communication from Regional Managers down to Shop Managers. Huge changes are done on really short notice. "Merged" with first Cash and haven't kept any business practices that worked. They like to add more to your job title than you're paid. Get paid more in similar industries for less work. Only managers get raises because pawnbrokers are on commission. Took away most paid holidays. Layaway policy will rob customers of their money for being one day late for a payment. High turnover and very limited upward mobility. Usually hire from the outside instead of promiting from within. Very inconsistent in regards to how they want floor setups. Will ask for one way, once completed they will request to put it back to how it was. Cutting too many corners to make more money. Will tell you to do landscaping and shop maintenance for free if the contracted company/worker can't do it. Will ask you to do A,B, and C but chastise you for not getting task D done while doing everything else they ask for last minute. Can't grasp certain tasks because as soon as you get a routine they no longer want it done or have completely scrapped the practice.

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5.0
7 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Good pay Good benefits Experience alot Room to get promoted

Cons

Rude customer Low sales depends on location

4.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

fun and varying work day, lots of down time, generous breaks, discounts.

Cons

district and regional leadership often some of the worst people depending on your district, lots of incompetent coworkers and managers.

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