Operations Services Lead/Supervisor (OSL/OSS) - Anonymous employee First Citizens Bank Employee Review

2.0
16 Aug 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Small bank that is growing in technology to compete with larger banks. Most branches are feel personable and people know you by name. You build relationships with customers and help uncover resources. Receive a generous amount of PTO and I've almost always got the time I needed off approved. Quick advancement but you will plateau out unless you want a strict sales role.

Cons

Upper management is disconnected from the branch and customer base. Management focuses more on the numbers (meeting goals/making profit) versus building a brand and aiding the customer. Complaints against upper management seem to go unnoticed. Nobody to hold them accountable. I've contacted HR and the representative have multiple jobs which I think interfere with being a nonbiased party.

Explore other reviews about First Citizens Bank

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people, good money, and wonderful oerms

Cons

Male dominated, not a very well known bank on the west coast

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great opportunity for learning and growth, and many people in the organization to learn from who are willing to help.

Cons

Over saturation of the market and unrealistic sales goals that are always changing make it difficult to set down stakes for the customers and team. Unlimited PTO leaves many managers picking up slack for multiple branches where other managers are rarely there, even when managers and team members out on medical leave.

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