Banking Customer Service Rep I - Customer Service Representative First Citizens Bank Employee Review

4.0
29 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Great benefits and frequent training on all changing policies and procedures.

Cons

Weekly score card graded by different people with a different eye/idea on the grading scale. Policies and procedures mamual as a go to for help.

Explore other reviews about First Citizens Bank

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people, good money, and wonderful oerms

Cons

Male dominated, not a very well known bank on the west coast

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great opportunity for learning and growth, and many people in the organization to learn from who are willing to help.

Cons

Over saturation of the market and unrealistic sales goals that are always changing make it difficult to set down stakes for the customers and team. Unlimited PTO leaves many managers picking up slack for multiple branches where other managers are rarely there, even when managers and team members out on medical leave.

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