Toxic environment but good pay - Customer Service Representative (CSR) First Citizens Bank Employee Review

Very good work-life balance. Happy to work here.

Nothing that I have noticed so far.

Great opportunity for learning and growth, and many people in the organization to learn from who are willing to help.

Over saturation of the market and unrealistic sales goals that are always changing make it difficult to set down stakes for the customers and team. Unlimited PTO leaves many managers picking up slack for multiple branches where other managers are rarely there, even when managers and team members out on medical leave.