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First Command Financial Services

Engaged employer

Avoid this company - Project Manager/Scrum Master First Command Financial Services Employee Review

1.0
23 Feb 2022
Recommend
CEO approval
Business outlook

Pros

-Small company: a lot of visibility into what other departments are working on, C-level employees will often join strategizing meetings, lots of interactions between business units. -very diverse employee group (speaking for home office). You get to meet people with a lot of different backgrounds and cultures. -covid was handled well and there were no lay offs.

Cons

-Below market pay. Raises are at levels near insulting especially given the inflation levels and the job market in 2022. -I did not feel ethically right working at a company that exploits the life situation of our country's military to push whole life insurance in the name of "financial planning". The business model as a whole felt like a step under a pyramid scheme. (google first command and see the honest reviews of what people say about this from a customer perspective) -the leadership at this company has their minds stuck in the command and control mindset. A lot of toxic behavior was observed in meetings such as threatening remarks of "get it done by my deadline or else..." -the agile transformation is hilariously bad. this company will go back to command and control in a heartbeat when they feel any form of pressure. the excuse is always "we are still growing". -Salesforce integration - if you are interviewing for a technology role, please ask them to explain their multiple failed attempts to fly in integrating the new CRM tool. No exaggeration, almost every employee in technology was forced to work day and night and all weekends for 3 weeks straight to attempt to integrate the new CRM tool with no extra incentive other than 1 free pizza. Most days would be 8am - midnight and even past. Every single day there were 2-3 leadership check ins to micro manage progress for each team and if your team was lagging progress, you were lit up by the chief info officer publicly. all of this because leadership completely failed to listen to the teams during plannings months before and gave an arbitrary deadline based on budget. This is what made myself and others quit. No sympathy for people, extreme micro management, incompetent leadership, and a failure to listen.

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First Command Financial Services Response
4y
Thank you for your perspective. We appreciate you sharing some of the positive experiences you enjoyed during your time with First Command. As an employee-owned company, we are committed to creating and nurturing a positive environment for all. Encouraging feedback and constructive criticism from our employee owners is part of that commitment. Regarding our compensation and benefits program, we offer competitive pay determined by third-party studies of employers in our market area. Another valuable financial benefit is the Employee Stock Ownership Program, which is available to all qualified employees and funded entirely by company contributions. Concerning your comments on whole life insurance, we do not focus on the sale of insurance products – or any particular financial product. Rather, we coach our clients to become financially disciplined and confident in their pursuit of financial security by addressing the spectrum of financial issues including risk management, cash management and investments to achieve long-term goals. In no way do we maintain any type of pyramid structure in our recruiting practices or client relationships. We are committed to a client-first culture that reflects the highest ethical standards and best practices of the financial services industry. Our company leaders are committed to maintaining an open door policy. We encourage employees to discuss business-related problems with their supervisor or management. In a recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of our organization and believe leaders care about their employees’ well-being. In October, First Command ranked 19 in Newsweek’s Top 100 Most Loved Workplaces list. We are proud First Command has been named one of the Best Companies to Work for in Texas by Texas Monthly, the Texas Association of Business, Texas Society for Human Resource Management and Best Companies Group. In addition to surveys, we rely on Glassdoor reviews to gain critical insights, so we again want to thank you for your feedback.

Explore other reviews about First Command Financial Services

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

True to its core values and principles. Family oriented and encourages family & work balance. Free financial counseling! Honest, kind, respectful employees and excellent CEO

Cons

Lots of baby boomers who don’t want to change work processes to enhance results, but they mean well :)

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First Command Financial Services Response
1mo
Thank you for taking the time to share your experience with First Command. We’re pleased to hear that our family-oriented culture, strong values, and supportive colleagues made a positive impact during your time with us. We also appreciate your feedback regarding opportunities to improve processes. We are committed to evolving as an organization, and insights like yours help inform how we continue to enhance efficiency and drive better results across the business. Your perspective is valuable, and we will share your comments with our leadership team.
2.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nice people in the office

Cons

Pay is not that great

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