SALES! This is the singular focus of senior leadership All advisors; regardless of experience & tenure, are held to the same sales metrics without regard to client demographics Sell, sell, sell. The more you sell; the better you are as an advisor Senior leadership is unconcerned with local advisors Senior leadership hiding behind well designed corporate public image deliberately crafted to give the impression the company values the members of the US military; which it does not Many unwritten policies which contradict written policies/procedures Senior leadership has little to no military experience Loyalty is demanded & expected up the chain of command; however, senior leadership shows no loyalty down the chain