Challenging and Rewarding - General Manager FirstService Residential Employee Review

Working for FirstService Residential has been a highly rewarding experience. I manage a complex, 44-story luxury high-rise with over 1,000 residential units, and what continues to impress me is how consistently this company delivers on its promise: enhancing property value, improving lifestyle, and delivering exceptional service. What sets FirstService apart is its culture. The company lives its core values: Do What’s Right, Aim High, Build Great Relationships, Own It, Be Genuinely Helpful, Improve It. These aren’t just taglines; they’re built into how we operate and lead teams. Training, onboarding, and performance development are taken seriously. Tools like FirstLeader and the FirstService University give leaders practical support to grow and succeed. Leadership is accessible, and cross-functional collaboration is encouraged. When managing high-profile accounts, you’re not left alone. You have support from Risk, HR, Accounting, and Technology. Decisions are data-driven, and expectations are clearly defined. The company invests in people, recognizes hard work, and sets a high bar for professionalism. If you’re serious about service, want to lead with integrity, and are willing to work hard, this is the place to do it.