Great Pay,however unorganized, training waste of time, and not flexible in work schedule - Customer Service Technician Flex Employee Review

3.0
1 Jun 2011
Recommend
CEO approval
Business outlook

Pros

Great Pay, $11 and hour starting off. Paid training for two weeks in Trevose, PA, along with paid hotel room if you live far enough away, paid meals, paid travel time and milaege. Training was somewhat fun and people who worked for company were for the most part very friendly.

Cons

The training was a complete waste of time...during training you learn more about how to sell products, and about Verizon's policys and phone plans...while this is great, your job is primarily to fix customer's phones. You literally dont even learn one single thing about fixing a phone until you do a training week at a Verizon store after your two weeks "training" in Trevose. This can be very overwhelming if you are not a fast learner because they expect you to learn so much information in just a week, and after that you are on your own. Better hope you get a nice trainer and other employees who are willing to help you out. Apart from that....you have high expectations to sell at least 7 accessories and 2 data services A DAY.This can be very hard to do if you do not work in a high traffic store. And if you do not meet these daily sales goals, you will be hearing from managment. Also ...they are very unorganized. I worked there for 4 months and NEVER receieved my employee ID badge, despite continuously asking managment. This was very annoying since you had to use your employee ID to open the back storage room door...since I never got mine I had to ask other employees to borrow theirs everytime i needed to go gravb something from the back...which was about 20-40 times a day....which i KNOW got annoying to those other employees.

Explore other reviews about Flex

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Opportunity for growth is great. Management knows how to do the job. Feel supported and

Cons

MRP outdated, but aren't they all? Bathrooms are outdated, but aren't they all?

2.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Health, dental, vision, and 401(k) were quite good.

Cons

Flex tolerates a toxic work culture from their most senior leaders. My director, literally, yelled at me daily, usually throughout the day. He physically grabbed me and forced me in the direction he wanted me to move. He threatened to fire me or replace me at least once a week. I went to the then director of HR who did absolutely nothing. After she was let go I went to her successor who told me there was no record of me speaking with HR before. And she did nothing. Unable to tolerate the work environment, I left. The company doesn't take safety seriously. We had shelving collapse resulting in an employee needing medical attention. The person tasked with designing and building storage has no training, no mechanical background, and no analysis is being performed to validate if the storage can hold 1,000+ pounds. There's no budget for professionally designed storage and, again, I was threatened for raising this as a concern. I learned today this same director is continuing to use me as a scapegoat despite me no longer working there.

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