Still work to be done - Anonymous employee Flexport Employee Review

4.0
26 Sept 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Employees are hungry and motivated to deliver and be successful. Leadership believes in Flexport’s journey. Benefits are nice, but standard for startup environments. They are trying to get better at operating cross functionally. Leadership tries to listen to its people. Office environment is generally inviting and fun. Folks have great personalities and senses of accountability. Flexport hires smart, adaptable people.

Cons

Male executive leadership is still in denial about impact of their maleness... and whiteness. CEO, although smart, is still a bit naive and immature. Internal Teams operate in silos. Communication across departments is a bit disfunctional. Leadership talks about growth but doesn’t plan for how growth brings about challenges that require change. C-Suite places a huge emphasis on revenue generating teams (Operations, for example) while paying obviously less attention to support/back of house teams. Diversity and Inclusion efforts are being addressed, but obvious disparities remain in representation and promotions. The idea of “candid feedback” is misused; they ones that use it “best” are jerks who’s delivery lacks tact.

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Flexport Response
7y
If you’re reading this OP, I would love to get an update on how you think we’ve done on these issues. Feels to me like we made tremendous progress in these areas in the last 6 months of 2018. As for hiring my friends, two things I would say. First, I have tons of friends, and would never hire 99% of them. Instead I hired the two smartest people I was friends with (one was a partner at BCG and the other is and remains the greatest salesperson on planet earth). I did that in the early days when I was just starting out and you had to be a little crazy to join me. But these guys trusted me, and we had phenomenal results over the last 5 years —we literally built flexport together, so I definitely won’t apologize for that. But yeah, it was a unique time in our early life as a company and unlikely to ever happen again.

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Cons

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5.0
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Pros

Lots of really smart and nice people at the company. The culture has improved a lot recently. There's a good amount of room to develop and jump on things that you might not be exposed to in other companies.

Cons

The company moves a little too fast at times and maybe overlooks things that are working well and don't necessarily need to be changed for "efficiency" at the risk of doing things incorrectly. It can be hard to move up in some departments. work/life balance varies a lot by team.

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