Hold out for a real tech sales job - Membership Sales Associate Forward Employee Review

1.0
23 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Average hourly pay ($18 per hour)

Cons

-Hard to reach management -No career development path -No permanent onsite physician (expected by 2024, no date given) -No permanent onsite phlebotomist -10 hour days -Constantly changing commissions structure (nobody could tell me an accurate OTE because they change the system so often) -The product is advertised as a “flat rate monthly fee, with no copays,” but for almost every test that they offer, they outsource to another company. So every test except blood tests cost extra. -No onsite staff other than sales (it was just me and another salesman onsite at all times when a full onsite medical staff was promised) -We were directed to give prospects false information about the product and service. I was told to pitch the product using the memorized script, but our location was missing so many components to be functional. I was directed not to tell people there was no onsite physician, and that we had a “fully functional doctors office with a full medical staff.” -Hyper-unrealistic sales quota expectations -Salespeople had to maintain the entire onsite location. Since there was no other staff besides sales, we had to address all IT problems, which we were not trained to do. -We could not direct yelling customers and customer complaints to management since there was none -I never got a uniform when I was promised one by week 3 of employment. Every time I asked they said they would, “look into it.”

Explore other reviews about Forward

5.0
14 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Supportive and collaborative team, strong product mindset, clear goals, and respect for design. High ownership, trust, and autonomy. Leadership is open to feedback, and designers are involved in real product decisions, not just visuals.

Cons

Fast-paced environment with a lot of responsibility, which may not be ideal for someone looking for a slower or more structured workflow. Priorities can shift as the company grows, but this is typical for scaling teams.

3.0
30 Sept 2025
Recommend
CEO approval
Business outlook

Pros

1. Smart and friendly coworkers 2. Good engineering culture 3. Opportunities for growth

Cons

1. Not-profitable - Forward never found a working model to solve the problem, and anchored heavily on solutions that lacked market-fit evidence. Contradictory to the problem-focused culture at Forward. 2. The finance problems lead to urgency. Work was demanding and tough across the org. However, engineering velocity was not the problem to begin with, leading to a vicious cycle of unmet goals -> tighter deadlines. 3. Frequent and fundamental shifts in company priorities leading to disorganized sprints and planning. A lot of work were throw away despite long hours invested.

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