a growing business - Customer Experience Specialist Found Employee Review

Found hires incredibly smart people that have deep expertise in their practice area. Working alongside folks like that pushes you to learn quickly, think differently, and grow professionally. Found moves fast but also respect work-life-balance: unlimited PTO that is respected, full week off for Xmas - NYE and reasonable weekly hours. Pay is competitive for series C start up and equity package is generous.

Still a start up mentality. Growing fast and strategic pivots are not uncommon. If you like a consistent routine and predictable work this might not be the best fit.

• Strong product idea with real market potential • Talented individual contributors who work hard despite systemic issues • Remote work and flexibility in theory

• Support is treated as a dumping ground and emotional buffer for a financially illiterate and often hostile user base • Customer Support is positioned as a punching bag, expected to absorb abuse without being empowered to offer real solutions • Rigid limitations on what Support can actually do for customers, leading to constant escalation, frustration, and burnout • “Flexible PTO” is marketed as a company-wide benefit, yet is not given to support • Leadership culture is manipulative and performative—friendliness used as a tool while undermining employees behind closed doors • Lack of psychological safety and inconsistent expectations make long-term success unsustainable • Chronic understaffing paired with ever-increasing emotional labor