Pros
The remote-first culture is exceptionally well-executed, offering true flexibility that allows for a healthy work-life balance and a high degree of autonomy.
Cons
The leadership within the Customer Success department lacks the necessary experience to navigate complex issues, often leading to a lack of professional guidance. Feedback is frequently vague or inconsistent, making it difficult to understand performance expectations or hit specific growth targets. Additionally, the internal processes are disjointed and inefficient, which creates unnecessary friction when trying to deliver value to customers.