Yearly Raises Eliminated, Scapegoating Ensues, Sr. Management disconnected. - NOC Technician Frontier Employee Review

1.0
20 Jun 2018
Recommend
CEO approval
Business outlook

Pros

Able to leave job at work, and not worry about it at home. Company selects hires with mostly good personality, coworkers are a delight to be near. Direct management is awesome.

Cons

All yearly raises and bonuses have been eliminated. We were told a week before that they are now replaced with a "shared succecss plan", in which we plan our own goals, instead of having employee reviews. Management has devoolved to a fingerpointing game at technicians because aging infrastucture and awful engineering practices result in an incredibly disjointed network. Records are delegated to Excel spreadsheets, and it is often whomever has the most spreadsheets excels at their job the best. Systems infrastucture is dated and aging as well. Consistent new tech is rolled out from engineering with no direct flow of project guidelines to those who need to troubleshoot. No time is given to learn new tech as it is introduced, it's very much an on-the-job thing. Upper management is disconnected and totalitarian, reccomending needed improvements is ignored because Sr. Management just.."knows more than you". Really,, abolishing all yearly raises for non-union employees is all that needs to be said

Explore other reviews about Frontier

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

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Frontier Response
12h
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Made really good money in this role

Cons

very unorganized, it was a new division so we figured it out along the way

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Frontier Response
12h
We’re proud to offer competitive compensation packages for our employees. We are happy to see you agree. Thank you for your review!
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