12y
Thank you for your post. When an agent enters an agreement to resell our services, we provide a commissions sheet that outlines how commissions are paid based on services that are sold. We also disclose this information in our agreements and during training. All appointments to meet with prospective merchants are double-confirmed through our Marketing Center and we keep recorded confirmation calls that are always available upon an agent's request. We also pay commissions via ACH the same day that our merchant accounts are activated if the account is activated by 3pm that day.
We have a full time activations team that focuses solely on merchant activations every day. If a merchant account has delayed activation, it could mean various things, one being that we have not received all signed paperwork as part of new account set up. Unfortunately, some of these factors are beyond our control.
Once we submit the commission funds via ACH, it can take between 2 - 3 days for the funds to appear in the agent's bank account. These are typical ACH posting timeframes and these timeframes are controlled by banks and the Feds.