If you have real bills BEWARE! - Call Center Representative Future Paytech Employee Review

1.0
21 Jan 2016
Recommend
CEO approval
Business outlook

Pros

cheap health insurance ....occasional get n go's meaning if you get a certain amount of appts then you can leave early and still get paid for the whole day but trust me, don't hold your breath ....pay can increase if more appts but it'll only increase for that pay check and then you have to start over so I guess that's a pro and a con.

Cons

cold calling and trying to sell ppl (they say we're not but we are), if you don't set enough appts they give you two weeks to bring your average up and if you don't you get fired at the end of the two weeks so the turnover rate is like through the roof because the one week "training" course is vague and doesn't really prepare you well for what your about to do so some people can just jump in and go with it and others can't. I've seen them fire a person that's been here for over a year because their average dropped for two weeks. it's sad.

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Future Paytech Response
10y
Thank you for your feedback and for being an employee at one of our call centers. We strive to offer a healthy work environment with benefits and make every attempt to provide our employees the right tools to succeed, while offering the latest products for our clients. I’m concerned that you had a negative experience and would like to discuss further with you to address these issues. Please feel free to contact me directly. I look forward to hearing from you and appreciate you reaching out. Thanks, Cindy T. | VP, Client Services – 214-271-8075 ext. 7007

Explore other reviews about Future Paytech

5.0
28 Nov 2016
Recommend
CEO approval
Business outlook

Pros

Love it . Great company to work for and they take good care of my customers.

Cons

Its sales and it has upsome and downs but love it

1.0
5 Feb 2014
Recommend
CEO approval
Business outlook

Pros

They say you're independent but every morning you need to call in at 8:30am to your corporate manager. He then gives you pre-set appointments one at a time so you must drive at your own expense to the appointment within a 50 mile radius of where you live.The freedom and flexiblity is a definate plus.

Cons

The pre set appointments they give you are really bad. They have very poor telemarketers that would say anything to get you in the door. Most of them are bad addresses, some of them they the girl would take no for an answer. In general these pre-sets are a waste of time. Then once you're lucky enough to make a sale, commission time (they say everyday but I've waited 2 weeks becasue it has to be approved then activated, they take fees off your commission check. They punish you for not selling some services by taking off $35.00 for each item you don't sell so a $341 commission nets out to less than $141. It's a scam. You have to sell 8 deals a month to get $400 gas money but what they don't tell you upfront is that they charge the ISA $39 a month in support fees. They lie to the merchant and they lie to the hands that feed them too. My advice to anyone looking to work for this company...run fast as you can away from them. They are preying on the unemployed and desperate people out there.

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Future Paytech Response
12y
Thank you for your post. When an agent enters an agreement to resell our services, we provide a commissions sheet that outlines how commissions are paid based on services that are sold. We also disclose this information in our agreements and during training. All appointments to meet with prospective merchants are double-confirmed through our Marketing Center and we keep recorded confirmation calls that are always available upon an agent's request. We also pay commissions via ACH the same day that our merchant accounts are activated if the account is activated by 3pm that day. We have a full time activations team that focuses solely on merchant activations every day. If a merchant account has delayed activation, it could mean various things, one being that we have not received all signed paperwork as part of new account set up. Unfortunately, some of these factors are beyond our control. Once we submit the commission funds via ACH, it can take between 2 - 3 days for the funds to appear in the agent's bank account. These are typical ACH posting timeframes and these timeframes are controlled by banks and the Feds.
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