3.0
14 Dec 2023
Current employee, more than 3 years
Richmond, VA
Recommend
CEO approval
Business outlook
Pros
Pay and benefits are great!
Cons
Technology for operations staff (e.g., employee scheduling, CAD software, internal communications) is antiquated and inconsistently used. Training for ops. staff is poor, slow, or non-existent. System facilities and revenue vehicles are dirty and damaged. Non-revenue vehicles are poorly maintained. Departments are kept in strict "silos," with only top managers allowed to discuss issues. Because system is fare-free and police are ineffective, many routes are basically homeless shelters. Buses are taken out of service on a daily basis due to feces, urine, or vomit.