High workload and ineffective prioritization by leadership and managers creates employee burnout/frustration and failure to focus on highest priorities (org wide challenge); ongoing turnover of execs on operations side; inability to figure out business and resourcing model for global strategies; ongoing strategy changes/new directions require employees to be highly change agile and comfortable dealing with ambiguity, reorgs, new managers, etc.; terrible commute for Seattle employees due to Mercer/S. Lake Union congestion