Low Pay High Expectations. - Customer Service Representative Globe Life Employee Review

1.0
5 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Work from home. Decent training.

Cons

$16/hr in 2024 is laughable. hands down had the worst hardware/system issues which they would always blame the reps. Extremely micromanaged by individuals that could do it better. Superiority complex from anyone not taking calls. Ask you for a doctor's note but it doesn't matter. The call volume is nauseating and they expect all the work to be done for that call within 5 minutes and give you 10 seconds after a call. So if you didn't do what the customer needed, too bad. I was terminated even though I had a note for my absence due to covid. Honestly they'll getting termed was a relief cuz I dreaded having to come work here the short time that I did. I was a top performer in terms of QA and average handle time and that meant nothing to them because I was out sick.

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Globe Life Response
1y
Thank you for your feedback regarding your time at Globe Life. We're sorry your experience didn't meet your expectations. Improving our employee experience by listening to current and former team members will help make this possible. Thank you for sharing this with us. We invite you to send us an email with more details of your experience (please include this Glassdoor review) to feedback@Globelifeins.com so that we can look further into the improvements that are needed in your former department.

Explore other reviews about Globe Life

5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Career Stability: The company offers a strong sense of job security, which has allowed me to build a long-term career without constant uncertainty. Opportunities to Grow: I have been able to advance my career over time and take on increasing responsibilities, gaining valuable skills along the way. Supportive Team Environment: Many colleagues are collaborative, knowledgeable, and willing to help, which creates a positive day-to-day work atmosphere. Industry Experience: Working here has provided deep insight into the industry and allowed me to build expertise that would be difficult to replicate elsewhere.

Cons

Slow Advancement Pace: While I have progressed, the pace of advancement has been slower than I initially expected or desired. Career growth can sometimes feel limited or dependent on timing rather than performance. Limited Recognition at Times: Efforts and long-term contributions don’t always feel fully recognized or rewarded proportionally. Bureaucracy: Decision-making processes can be slow, which can hinder innovation and momentum. Compensation Growth: In some cases, compensation hasn’t kept up with the level of responsibility or tenure.

1
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Globe Life Response
2mo
Your thoughtful review means a great deal to us. We're happy to have you on the team and appreciate your contributions to Globe Life's mission of helping provide financial protection to our customers. Thank you for all you do and best wishes for many more years of success with Globe Life!
1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I don't really see any pros after reading reviews.

Cons

Poor, indirect communication. First contact was a recording. The second contact was another recording. They requested that I dress professionally for a zoom call, which I did consider. However, after researching the company, I am convinced that this is not a supportive environment.

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