Poor - Employment Specialist Goodwill Employee Review

1.0
17 Sept 2011
Recommend
CEO approval
Business outlook

Pros

There are outside resources that are tapped into to assist the clients of the agency attain their employment and educational goals. The clients have assess to computers and they are also provided with a cell phone line so that they can get access to call from employers. The clients are also provided with bus passes so that they can get to theri job interviews.

Cons

There is not proper training available for the office employees when they are first hired. The department heads should ensure that the new employee is receiving the proper training. There shourse be a test provided that shows understanding of the job and the job responsibilities after the training. Not everyone that is assigned to train the new employee ensures that the training is done the way it should. There is a lot of making up that it is being done when in actuality the employee is not being trained to succeed. Communication between departments is almost non existant. There needs to be teamwork within this organization. Employees must learn to work together and stop the hipocrisy. Employees in management could benefit from professional development courses and ethics courses.

Explore other reviews about Goodwill

5.0
4 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Tuition reimbursement Fairly flexible schedule

Cons

Inequity Low pay Lots of miscommunication

3.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I enjoyed my customer service work - helping people as a part of a larger mission to help the community. I found it rewarding to advance to supervisor and pick up new skills and responsibilities such as safety auditing and supply management. And of course it was always interesting to sort all the interesting and unique donated goods.

Cons

A change in management over the past year+ has been very difficult for me. I found my work more heavily scrutinized and criticized in ways that felt unclear and unfair. The new manager had a clear bias towards certain employees, gossiped openly and loudly and often with explicit HIPAA violations, and made it literally impossible for me to keep track of inventory supplies as a part of my responsibilities. Communication between management and associates - and even between management and supervisors is very poor. Workplace culture has seemed to shift from being very flexible and people-oriented to more stringent on policy and focused on revenue. Trust in upper management is strained. Day to day if you stick to your task and focus on production, you'll probably do well. But for me it isn't what it used to be.

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