Dead End Job, Management Horrid, top heavy - Customer Service Associate Grainger Employee Review

2.0
10 Jan 2014
Recommend
CEO approval
Business outlook

Pros

Profit sharing, a paycheck...not much

Cons

First of all the Managers are absoltuely horrible, they treat employees like robots and make you do whatever is best for the company not yourself. They do not let employees voice their concerns or opinions. Everything is a clique either you kiss it or get lost. Advancement opportunities are very rare and you have to be in the "IN" group or you aren't moving anywhere, sorry. Assistant managers and Branch managers and district managers and their managers and blah blah blah...so top heavy its not even funny. Corporate does not care about branch employees, you are just a number to them. There is no decency, consideration, appreciation or respect given to anyone in branches, you are just a lackey, which makes it a very sad place to be. Employees can work very hard and managers show their appreciation in no way shape or form. When it went to compensation time, oh the extra mile you went over the year, well that doesnt matter because yoy did not meet your ever changing, unrealistic company set goals, so I kid you not, you are very lucky to get a 25 cent raise a year. The company makes millions upon millions marking items up and they cant give you 1.00$ raise, not even your manager helps you reach goals.Employees give up their lives for this company and get nothing in return. Managers work all the time, get no rest from work , eats up your life from what I've seen. Company does not care about your life or family, they made us work in hurricanes, can you beleive that !!!! A greedy company indeed. Anyway, It used to be a great place to work, but goals always change and are very unrealistic and unobtainable. You know its going downhill when 25+ year employees start leaving. Do yourself a favor and stay away, as sad as it is. Its very unfortunate corporate does not care about employees.

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5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Schedules were very flexible! Leadership cared

Cons

It was really exhausting, hot work in the warehouse

4.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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