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      Granicus

      Engaged employer

      Granicus reviews

      Outsourcing foreign hires - Customer Service Representative Granicus Employee Review

      3.0
      3 Nov 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are great, flexibility is great and the software is very intuitive

      Cons

      They can and do outsource as many positions possible. One that would normally come with a $50,000 salary in the US for example is commonly outsource to foreign hires in India and many other countries with a salary fractions of what they'd pay a US employee. This leads to many language barriers and uncertainty in the validity and security of your role within the company.

      avatar
      Granicus Response
      5mo
      Thank you for sharing your feedback and for your contributions to our mission. Granicus is a global organization, and developing teams worldwide helps us deliver exceptional service to customers globally in a competitive environment. Change can feel uncertain, and we understand that it takes time for some team members to adapt to a global workplace where different languages and cultures are shared. We’re committed to creating a supportive environment for all employees. Your input helps us improve, and we thank you for sharing.

      Explore other reviews about Granicus

      5.0
      23 Sept 2025
      Sr operations specialist - business systems
      Recommend
      CEO approval
      Business outlook

      Pros

      I genuinely loved working at Granicus, and would go back if offered a position. I loved working alongside my boss, and the leadership team above him as they all encouraged & enabled me freedom to grow and upskill by taking on diverse projects with autonomy. -Cross-Functional collaboration always supportive -Encouraging team members, who always take the opportunity to educate -Great leadership team across most functions at the VP & Director level (this is where I have experience)

      Cons

      -Acquisition integration has been historically rocky at times, but, I think through experience the organization will seek to do better by existing employees at both companies.

      2
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      Granicus Response
      8mo
      Thank you for your thoughtful review and for highlighting the positive aspects of your experience at Granicus. We’re glad to hear you felt supported by leadership and empowered to grow through cross-functional collaboration and different projects. Your feedback on acquisition integration is noted and remains a key focus area as we refine our best practices. Integrating teams, workflows, processes, culture, operations, and more is a big undertaking that could not be possible without our team coming together and working through the opportunities and challenges of transformation. We also value your advice on retaining top talent and institutional knowledge. We’re always glad to reconnect with former team members, and many have returned to Granicus to continue growing their careers. If you’re interested, we encourage you to reach out to our Recruiting team to explore current opportunities.
      2.0
      9 Jun 2026
      Midmarket account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing local government clients, flexible work (remote), great teammates

      Cons

      Toxic leadership from managers up to the c-suite, no product innovation, comp plan gets worse every year. Base salary is offensive

      2
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