Pros
A lot of properties which can lead to fast promotions if you demonstrate ability. You meet some cool co-workers along the way
Cons
Because of the companies continued growth, a lot of turnover. When you bring issues up to HR, nothing gets done except that the person you are reporting on now retaliates against you since hr gives them a heads up. Community managers are above company standards and rules. No check and balances which allows community managers to abuse power and be tyrants in managing style. Put up many excuses when you recommend one of your techs for a promotion. Not giving fair pay to great techs. Service Supervisors are frowned upon or denied vacation request but community manager takes whatever time they want off because they are Salary and Supervisors are hourly.