The perfect agency to grow as a marketer - Marketing Account Manager Gripped Employee Review

Thanks for taking the time to leave a review and for calling out the strengths of the team, we agree they’re talented and supportive. It's worthwhile addressing the cons head on. We don’t celebrate long hours and we don’t expect weekend work. Peaks happen around urgent client issues and are part of agency life, but they’re the exception, not the rule. When extra time is unavoidable, we expect managers to plan better next time and to offer time off in lieu. We actively coach against “always on” behaviour. Our policy is hybrid by default and remote days are standard. We ask people to be in when collaboration or training benefits from it (client workshops, onboarding, quarterly planning), but discouraging working from home is not our policy. If that was your experience in the team, we would have like to know when you were here so we could address it. We’re a small business. We don’t run a traditional HR department and don’t need one at our size. Founders and managers handle people matters directly, with clear 1:1s, feedback cycles and access to external advice when specialist input is required. As we grow, we keep investing in manager development and capacity planning. Sometimes don't work out the way you want, expect or hope for. We’re not perfect, but we keep improving and keep moving forward. If you’re open to it, contact the founders directly so we can understand the specifics behind your comments.