Avoid this emoyer if you can - STD Claims Examiner Guardian Life Employee Review

2.0
10 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Nice office in Plano, TX and free coffee..before the pandemic.

Cons

1. Very old systems (think MS DOS/mainframe) which made everything more convoluted and time consuming. Seriously, you literally type bottom to top. 2. Inadequate training- Ive worked in claims for 15 years, I've worked for several of the countries largest carriers and I can honestly say this was the worst training I've ever experienced. Was told after an 4 week training on claim /policy basics and 1 week of systems that most of the training would be on the job. Everything had to be reviewed by the mentors, which would be fine if it didn't cause a delay in the adjudication and number of daily decisions, and subsequently viewed as lack of productivity by management. Even a simple email for employer forms would need sign-off and would take a few days to receive back. This would hold up a easy claim review for weeks.

Explore other reviews about Guardian Life

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and ramp time. Always investing in growth.

Cons

Back room team can be slow.

4.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, excellent work life balance, casual environment, easy to use PTO. Benefits: health, dental, STD/ACC, vision, 401k are excellent

Cons

Pay is much below the standard for the position, raises and bonuses are minimal and hardly reflect the effort that is required to maintain positive metrics/meet goals. Case managers' responsibility is at a max and we often feel overwhelmed by the workload and expectations of management. Case managers are often responsible for tasks outside of the important things that have an effect of the claim

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