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      HCI Group

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      HCI Group reviews

      Help Desk - Help Desk HCI Group Employee Review

      3.0
      8 Apr 2025
      Help desk
      Recommend
      CEO approval
      Business outlook

      Pros

      Ok job. Typical customer service with resolving technical problems.

      Cons

      Can be challenging and training was inadequate.

      Explore other reviews about HCI Group

      5.0
      11 Jan 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great support and community, management is always available and helpful

      Cons

      High workload - due to the nature of the the work, I very rarely have the feeling of being caught up and up to date

      4.0
      15 Dec 2025
      Help desk
      Recommend
      CEO approval
      Business outlook

      Pros

      very good people on staff, feels like a nice team environment. very understanding.

      Cons

      last min call in to cover shifts, rotating weekend schedule that changes without warning.

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