Pros
They landed the best contract in the world with a well known fortune 500 company. You will get certified with Dell and support multiple notebooks and desktops.
Cons
They don't hire enough resources to manage current contract. Good technicians are leaving every month which create overload and stress burn out for the ones who stay behind. Their Holiday and Vacation policy does not equal that of the Vendor we are employed to work for. They would be shut down a week but we still have to work or take LWOP makes no sense. Their management creates too much Administrative work for the technicians that should be focused on Break/Fix issues 100 percent of the time. Nevertheless, they expect technicians to do it all, order parts, track carrier pickups after an incident has been closed. Assign your own tickets. 30 percent of the Technicians close 70 percent of the request. No time to breathe and enjoy your working environment. No good way to manage your day when everyone expects you there onsite fixing their incident the same or next day and you have 15 - 29 people ahead of them and emails coming in to your reporting manager asking for status and executive support along with email request override the ticketing system request. Technicians can't put out the fires fast enough.