If you are desperate go for it - Customer Service Representative (CSR) HGS Employee Review

1.0
14 Nov 2025
Recommend
CEO approval
Business outlook

Pros

They pay health benefits As per HR "Well at least it's above minimum wage"

Cons

Forced to sign a contract once a year that says you agree they can fire you without cause. Is that even legal? Made to sign policies that say they do not allow bullying or creating a hostile work environment. That does not extend to the team leads who are supposed to be support. They can be rude, dismissive and try to shame you in the group chat for asking a question without any retribution. Reporting the abuse makes zero difference. The pay is the pay. Whether you've worked there 15 years or started yesterday everyone makes the same. There is no raise based on experience or contribution. There is no xmas bonus.

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HGS Response
7mo
Thank you for your feedback. We’re sorry to hear your experience at HGS. The issues you mentioned are important, and we will look into them. If you’d like to share details, please email us at Talk2Us@teamhgs.com

Explore other reviews about HGS

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

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HGS Response
1mo
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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