1.0
28 Apr 2015
Former employee, more than 1 year
Dartmouth, NS
Recommend
CEO approval
Business outlook
Pros
Scheduling was flexible enough Increased pay rates to keep up with minimum wage Incentive and reward programs were attractive Health and Dental benefits were top-notch
Cons
Limited prospect of advancement, many higher level positions filled externally without accepting staff applications Infrequent/inadequate wage changes for performance or tenure Hostile management that saw fit to yell at/shame/harass agents, sometimes in front of new hires Inadequate coaching Poor communication internally Concerns frequently shrugged off/dismissed Frequent reprimands over metrics that don't exist
