I STAND CORRECTED they are horrible - Customer Service Representative (CSR) HGS Employee Review

1.0
14 Sept 2022
Recommend
CEO approval
Business outlook

Pros

There are no pros they are a bunch of liars

Cons

1.) They will fire you for any given reason. Heard a baby in the background in another room. Fired. 2.) Phone ringing all the way in the background not even in the same room. Fired. 3.) They force you to stay on camera the entire zoom even if they don't have their stuff together (which is often). 4.) They don't stick to one time. They change it often for orientation. 5.) They lie to you to get you in the door and switch the time up on you forcing you to quit if you can't work the time they didn't tell you originally. 6.)There is no explaining anything. I think therefore you're fired. 7.)High turnover rate. From my orientation maybe 10 are still working there the rest of us either quit or got fired for stuff out of our control. 8.) In Microsoft teams they have your personal phone number for everyone to see even if you didn't give it to them. So, violation on our privacy if it isn't a Manager. 9.) They don't even know how to get through their on tech checks efficiently. 10.) Hey send you equipment that doesn't even work with the system when it's suppose to.

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HGS Response
3y
Hi! We are extremely sorry to hear about your unpleasant experience at HGS. We would like to learn more to make things better. Kindly write to us at Talk2us@teamhgs.com

Explore other reviews about HGS

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

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HGS Response
1mo
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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