Tier 2 Technical Support - Anonymous employee HMH Education Employee Review

- Easy work (more customer support than tech support) - Team is very friendly and helpful - Plenty of downtime to do other things during work - Knowledge Articles not that helpful in day to day. End up forwarding questions/issues to the team a lot more

- Might be placed into part-time instead of full-time

If you were a classroom teacher, you have more agency and leadership than in the classroom. You can also make your own schedule.

The NY contract feels ineffective for the systemic problems that NY faces