if u want ur soul and spirit to be crushed, this is the place to be - First Line Technical Support HTEC Employee Review

-Training for newbies dont exist, they sit you right next to a tenured guy & ur suppose to soak up all of the knowledge all products, skills on how deal w/ awful customers & not to mention how to use helpdesk tools w/c isnt exactly user-friendly. -The software used on all the products are old and sometimes unsupportable, and even products are rolled out even not proper rigorously testing it, customers getting ripped-off. Not to mention, too many products to cater, 24 altogether; to a point where they don't even know, which one is which and how it works/resolve the issue. Hence would bring strain to both help desk personnel & customers of course. therefore unnecessary abuse from cust is what you'll be eating for breakfast, lunch & dinner. - Staff benefits still need plenty of improvement, very inconsistent. They cant even sort out my probation, and i have to chase it up myself so that i get my additional wage after passing probation period, which was delayed 4 months. BTW, management plays favorites, only gives pay rise and promotions,w/out going thru the process to ones they like. And give cushy positions to their mates and lovers. - Communication has improved, well sort of. Unfortunately, sometimes it's only for show, because they still don't listen to us, still end up doing whatever they want, as long it benefits their "group" and they dont like it when we call management out, they don't like hearing the ugly truth is what it is. - The working environment in helpdesk is toxic & poisonous, as soon that shift is over, people just wanna get out of the door right away because its so depressing and stressful. All levels of management cant be bothered to care how we doing.. -Management has no idea of running their own business plan, hence all of the decisions made are all HEAT of the moment type of decisions. -The attrition rate in the organization is very alarming, so bad sometimes, proper IT educated newbies, just don't bother showing-up anymore after a week, because they saw how things in the place is being ran is so dysfunctional at best. -Middle management loves to make-up new rules on the fly; so they can BULLY the small people; even seasoned members of staff cant keep up w/ it anymore. -You dont get to take your lunch break on time if ur working here, in so many occasions if u start working at 6am, u dont get to take ur break until its 230pm, how awful is that? -Tools that we're supposed to be using to support are a joke, they dont work properly. there were times, dat we have to share login details w/ 2 other people so we can do remote access to a petrol stn. how do they expect u to do ur job properly if they dont provide the tools for it. -Overall, at least 70% of the staff esp. in the helpdesk are actively looking for a job so they can get out of this soul crashing place. nobody right in the head can say, they enjoy coming to work here.