Pros
• Training is thorough • Job is easy to do after training • LGBTQIA+ friendly (to an extent) •Very casual dress code- sweatpants and pajama friendly • Sometimes you get stickers for good work • Free health insurance with full time position. Good PPO plan • You can have a lap blanket at your workstation
Cons
• Wichita facility has had numerous problems with OSHAA complaints due to unclean vents/Air Conditioning units as well as cockroaches and fleas • Employer focus is 100% on productivity and 0% on employee care • $11/hr starting wage • Secretive, uninviting management disconnected from employee base • Supervisors incredibly aloof and not altogether well trained to work in support of call operators • bogus productivity and quality standards that directly correlate your wage with the amount of time you need in the bathroom for legitimate reasons • Unclean facility frequently causes illness like cold and flu to spread rapidly and be continually passed back and forth • Attendance system backfires frequently causing long term employees with family emergencies and/or chronic illness to be terminated • Supervisors and Leads are put in positions of power of CAs to levels unfit for healthy work environment • Sheduling is outsourced and frequently unpredictable and/or outside CAs' availability • Long periods of sitting in uncomfortable or broken office chairs wherein standing is punishable • Blatant lack of empathy and care for employees' needs • Bathrooms not always clean; frequently toilets left unflushed or dirty • Some Leads, Sups and CAs do not wash hands before returning to work at communal work stations • Sups/Leads likely to throw away properly marked and dated items from breakroom cabinets and refrigerators- including expensive dishes & water bottles